Business Name
Category
AI (Artificial Intelligence) & RPA (Robotic Process Automation), Back-Office, Chatbot & Virtual Agent, Consulting, Contact Centre & Customer Service, Contact Centre Solution, Cost reduction, Customer experience, Digital marketing: content writing, SEO, Google Ads, remarketing, social media, Outsourcing & BPO, Self-service strategy, Video, Photography, Sound or Animation services, Web Chat, Website design or development
iCXeed is a business process innovator specialising in contact centre services delivery and CX digital journey orchestration. Operating across the Philippines, our experts uniquely go beyond just delivering good customer service, demonstrating a culture of learning, professional development, process improvement, and customer innovation.
Business Description
Our combination of top-tier talent, next-generation technology, a digital-first mindset, continuous learning, and innovation yields our clients:
Up to 70% in labour arbitrage savings
At least a 30% reduction in cost-to-service
We do this so because it gives customers and our clients what they want – a more efficient and optimal customer experience. Helping to achieve this is rewarding for our experts and allows us to shift to more value additive work for our clients such as customer Intelligence, Protection, Attraction, and Conversion. It is here that our experts further deliver up to a 10x return. This distinguishes us significantly from traditional contact centre service providers.
Website Address
Business Phone Number
0438286198
Business Address
Kiora Rd, Miranda, NSW 2228
2228
2228