- AI needs empathy and strategy, not just ROI
by Michael Gwilliam
Dannielle Pearson, Head of Customer Strategy & Insights at Concentrix, …
- How AI is reshaping the patient experience in Australia?
by Mark Atterby
The future of healthcare in Australia promises a patient journey …
- Boosting employee experience in contact centres is the key to success
by Jurgen Hekkink
Contact centre agents play an essential role in ensuring the …
- How the Qualtrics-PG Forsta merger will reshape the VoC market
by Mark Atterby
The recent acquisition involving Qualtrics and PG Forsta (which had …