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February 2024

Customer Contact Week Australia and New Zealand is back for 2024!

February 27 - March 1
The STAR, Gold Coast, Queensland Australia + Google Map

As channels and touchpoints expand and evolve, engineering a seamless customer contact journey has become increasingly technical. Combined with the challenges of talent recruitment, technological integration, and limited resources – focusing on identifying the most impactful moments and delivering excellence will be key to drive satisfaction, loyalty – and boost business profits. The aim this year? To equip you with the inspirational insights, industry intelligence, practical guidance in CX, digital transformation and innovation. Join us from 27 Feb – 1…

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March 2024

Chief Customer Officers (CCOs) & Enterprise Leaders

March 25 - March 28

Chief Customer Officers (CCO) & Enterprise Leaders Summit brings together internal champions and enterprise leaders driving the change needed for customer transformation. This premium conference is the focal point for cross-functional leaders – Customer, Data, Digital, Technology, Marketing and Operations – to break down silos and drive real change enterprise-wide. Key Themes Digital Transformation in a High-Tech World Data – Connecting the Dots Enterprise-Wide Game-Changing Innovation for Real-Time Customer Interaction The Rise of Phygital Experience Embracing Gen Z: Shaping the Workforce…

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The 14th China Digital Marketing And Ecommerce Innovation Summit

March 28 - March 29

Reflecting on 2023, within the realm of digital marketing, private domain marketing has emerged as a pivotal approach. Concurrently, live streaming for product promotion and the standardization of live broadcasts have become central components of marketing strategies. Regarding the channel structure, omnichannel marketing has evolved into a prevailing long-term trend. <br\>Driven by technological advancements, demand-side factors, and supply-side dynamics, social media and e-commerce platforms are increasingly converging. The industry chain model of “content + live streaming + e-commerce” continues to optimize,…

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