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October 2021
The B2B Ecommerce Show Online – Next Generation Digital Strategies for Manufacturers and Distributors
When working in B2B eCommerce, it’s easy to believe that all your customer wants is to purchase your stock. However, we need to be always mindful that we are delivering an end-to-end, customer-centric experience that drives customer engagement and loyalty. COVID-19 has meant that most manufacturers and distributors are either starting, accelerating or re-focusing their digital transformation. At The B2B eCommerce Show, leaders of local and international experience will demonstrate how to transform digital purchasing to exceed customer expectations, and deliver…
Find out more »February 2022
CCW Customer Contact Week
Evolving the Contact Centre to Become a One-Stop-Shop for True Customer and Digital Excellence In 2021 we’re revolutionising customer contact and spinning everything we once knew on its head! 2020 proved no matter the challenges the contact centre community faced, when push came to shove they were able to step up and adapt to disruptive times. Now the community is spearheading its next big challenge: finding new ways to drive digital advancements to meet ROI and true customer excellence. Back…
Find out more »May 2022
The Customer Show
Australia's Biggest Gathering Across the Entire Customer Experience Ecosystem Most organisations have seen their internal structures and teams undergo immense change in the race to provide on-demand, seamless and top-notch experiences that customers now expect as the new norm. However, more complex CX operating models, greater stakeholder involvement and evolving customer behaviour poses greater risk & potential disruption. The Customer Show will bring together the entire CX community together to drive collaboration and industry success. Through pioneering strategies, remarkable stories…
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