The CXPA has runs an extensive awards program that recognises the achievements and success of customer experience professionals. They run three types of awards to recognise innovation, accomplishments, and contributions in the discipline of customer experience.

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CX Innovation Awards

Who’s Eligible: This award honors the work of professionals and their organizations as they worked to drive customer-focused innovation over the past year. For our purposes, we define innovation as the implementation of creative ideas in an effort to generate a better customer experience.

To avoid commercial conflict of interest, applicants that sell CX products or services are not eligible to apply. CXPA membership is not required to apply or be awarded.

Award Frequency: Annually
The 2021 application process has been completed, and judging is underway.

Awards Announced: Virtually for 2021

CX Impact Awards

Who’s Eligible: Individuals who are exemplifying excellent customer experience and making an impact on their organization and its customers. CXPA membership is not required to apply or be awarded. View Criteria »

Award Frequency: Annually
Submissions Open: Summer, 2021. More information coming in July!

Awards Announced: CX Day–Tuesday, October 5th, 2021

Member Awards

Who’s Eligible: CXPA members who went above and beyond! CXPA membership is required to apply or be awarded.

Award Frequency: As determined by the CXPA Board of Directors.

Awards Announced: As determined by the CXPA Board of Directors.

Emerging Leader in CX Awards

Who’s Eligible: Individuals who are new to CX, desire a career in the field, and are growing skills in the profession. Individuals nominated for this award are practitioners in any organization, including providers, as long as they are doing CX work within that organization.

Award Frequency: Annually

Awards Announced: Q1