Five Faces has announced the launch of Patient Journey Support, a digital solution engineered to assist health services in managing complex care pathways, starting with perioperative services. Addressing fragmentation in surgical care The solution addresses the common challenges patients face when navigating surgery, where communication is often inconsistent and coordination frequently relies on manual workflows. ...

New research from Zendesk’s 2026 CX Trends Report highlights a pivotal challenge for Australian enterprises: nearly 90% of CX leaders agree that a single unresolved issue can result in losing a customer forever. As consumer patience wears thin and the demand for immediate resolution rises, businesses are under intense pressure to provide fast, tailored service ...