At the X4 Summit, Qualtrics unveiled new, instantly available Customer Experience (CX) capabilities designed to bridge the gap between insight and action. By unifying feedback from every channel, these tools help organisations resolve issues in real-time and refocus teams on high-value outcomes. Listen Across Every Channel Omnichannel Experience Management consolidates feedback from surveys, contact centers, ...

Contentful has announced the launch of an Australian subsidiary to expand operations across Australia and New Zealand (ANZ). The move is a response to increasing regional demand for enterprise-grade digital experience solutions and follows the company’s established presence of more than 100 local customers across the retail, travel, healthcare, and insurance sectors. Regional leadership appointment ...