Rinnai Australia has adopted Oracle Cloud Infrastructure (OCI) Enterprise AI and Oracle AI Database to streamline customer service and operational processes. By using agentic AI to build a customer service assistant, the company has automated key service workflows, reporting a reduction in response times of up to 35 per cent. Established over 50 years ago, ...

As organisations gather more customer data to personalise experiences, they face increasing pressure to balance innovation with consumer expectations around privacy and trust. To help address this challenge, RMIT University has launched its cutting-edge Marketing Technology Lab, an immersive learning environment that equips marketers with hands-on experience using the next generation of technologies transforming retail ...