Salesforce has made its most aggressive move yet into the Contact Centre as a Service (CCaaS) market with the launch of Agentforce Contact Centre. This effectively ends Salesforce’s long-standing public stance that they ‘do not want to be a contact centre company.’ For years, Salesforce relied on partners like Genesys to handle the actual ‘plumbing’ ...

Five Faces has announced the launch of Patient Journey Support, a digital solution engineered to assist health services in managing complex care pathways, starting with perioperative services. Addressing fragmentation in surgical care The solution addresses the common challenges patients face when navigating surgery, where communication is often inconsistent and coordination frequently relies on manual workflows. ...