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Latest articles
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by Dave Flanagan
Here’s something we should probably all acknowledge: internal customer experience …
- Forsta and InMoment merger: A new powerhouse in the VoC marketplace
by Mark Atterby
The recent acquisition of InMoment by Press Ganey Forsta marks …
- Inside KFC’s global journey to actionable experience management insights
by Mark Atterby
In the fiercely competitive quick-service restaurant industry, customer experience (CX) …
- Qualtrics unveils experience agents: Autonomous digital workers, powered by agentic AI
by Mark Atterby
Qualtrics aims to transform how organisations understand and act on …