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Latest articles
- Using GenAI to make chatbots smarter and more human
by Mark Atterby
Ever felt frustrated by a chatbot that just doesn’t seem …
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In 2013, customer experience innovator Matthew Dixon authored a book …
- Qualtrics invests in AI and its ability to transform the future of CX
by Mark Atterby
At its X4 event In Sydney last week, Qualtrics revealed …
- Five ways banks can upgrade customer service offerings
by Mina Mousa
Can you recall the last time you interacted with a …