Medallia is a leading customer and employee experience management company that empowers organisations to thrive in the experience economy. With a relentless focus on delivering exceptional experiences, Medallia offers a cutting-edge Experience Cloud platform that enables businesses to capture feedback, analyse data, and take action to drive customer loyalty and employee engagement.
Medallia's Experience Cloud encompasses a wide range of solutions, including Customer Experience Management, Employee Experience Management, and Digital Experience Management. Through the power of AI-driven insights, businesses can understand customer sentiments, identify areas for improvement, and foster lasting relationships with their customers and employees.
Why Choose Medallia:
- Holistic Experience Management: Medallia offers a holistic approach to experience management, enabling businesses to gain a 360-degree view of customer and employee sentiments.
- AI-Powered Insights: The platform leverages advanced AI technology to provide actionable insights from vast amounts of data, helping businesses make informed decisions.
- Real-Time Feedback: Medallia's real-time feedback capabilities empower businesses to respond promptly to customer and employee needs, fostering a culture of responsiveness.
- Seamless Integrations: The Experience Cloud seamlessly integrates with existing business systems, enhancing the value of existing technology investments.
Global Presence: With a global presence, Medallia serves businesses across industries, catering to their unique experience management requirements.
Sydney, NSW 2000, Australia
Qualtrics is a leading CX management platform that provides a wide range of solutions and services to help businesses understand and improve their customers' experiences. We do this with Qualtrics XM for Customer Frontlines, which allows organisations to benefit from the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities. This lets them gain a holistic understanding of customers’ experiences and take actions that drive meaningful impact.
Qualtrics enables brands to listen to ALL their customer feedback from surveys, social media, online reviews, or call center conversations and automatically surfaces the most important insights enabling employees on the frontline to step in in real time and impact a customer journey.
Here are some of the solutions and services we offer in the CX marketplace:
Customer experience management: The Qualtrics Experience Management Platform brings real-time and historic customer experience data together to proactively suggest actions and changes that can help influence purchasing journeys on an individual basis, no matter the stage. We help organisations hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend.
Customer feedback: Qualtrics XM Discover conversational analytics collects, analyses, and empowers brands to act on customer feedback across multiple channels, including email, SMS, web, mobile, and social media. Our industry leading natural language understanding capabilities enable brands to understand and score customer intent, emotions, and effort, allowing businesses to gain deeper insights into their customers' preferences, needs, and opinions. They can use this information to improve their products, services, and customer experience. Data is visualised on easy-to-understand charts with role-based dashboards and brands can automate alerts to the right teams, in the tools they use, so they can take the steps that will improve customer satisfaction, spend, and loyalty.
Customer journey mapping: With Qualtrics customers can map out and analyse the entire customer journey, from the initial touchpoint to the final purchase and beyond. This helps businesses identify pain points and opportunities for improvement, as well as track customer satisfaction and loyalty across different stages in their journey.
Voice of the Customer (VoC) programs: Our VoC programs allow businesses to put their customers at the heart of their most critical decisions with real-time insights into how customers feel at every stage in the journey. From first-time buyers to repeat customers, businesses can understand what matters most to customers so they can take action to maximise profits and drive customer loyalty and satisfaction.
Employee experience management: By improving the employee experience, businesses can also improve the customer experience, as happy and engaged employees are more likely to provide excellent customer service. Qualtrics has tools for collecting employee feedback, analysing data, and improving engagement and retention.
2060
Blick Creative is a full-circle design and communications agency based in Melbourne. We specialise in website design and development, graphic design, PR, copywriting, SEO, social media, photography and print – providing everything you need to communicate and be seen by your audience.
Our clientele are a mix of government, private, corporate and non-profit organisations. We apply passion, flair and a broad skill-set to every campaign and our vast industry experience means we know how to make clients stand out!
The Blick studio is a pool of professional, creative talent with an innovative vision and disciplined work ethic. We’re also committed to making a positive impact through our work, on both the social and environmental state of the community.
Overall, Blick Creative is an inspired team that loves crafting great communications collateral!
3066
Bradsol, an Intelligent Automation Company offers services varying from Process Engineering, Process Re-engineering, and Rapid Innovation to Cognitive Intelligent Automation Services. We serve across industries including Contact Centers with a focus on customer exeprience (both internal and external).
500016
GoVirtuals has been in the industry for over 5 years now! Our Team is 100% from the Philippines. Our VAs are top-vetted with skills and experiences to help you with your business and day-to-day tasks. We serve clients from different parts of the world, USA, Spain, Canada, Australia, New Zealand UK, and UAE.
GoVirtuals is the only Filipino Virtual Assistant services company nominated for the Best 2021 Virtual Assistant Startup by Welp Magazine’s yearly startup award, a reputable online publication that has an eye on digital technology.
1630
Using design thinking and business model innovation, with a pinch of transformation and improvement strategies, we will help you discover and understand human insight and design experiences that deliver change and outcomes for your customers and staff.
Putting the human at the heart of every discussion, we will use design thinking mindsets and methods to create a human-centered approach to designing products, services, and experiences.
We help businesses to mature and improve their customer and employee experience with our capabilities.
Fractional CX Team
We help organisations improve their customer experience (CX) by embedding our fractional CX team to provide expert CX insight, strategy, design and delivery.
It's a great way to start or expand your in-house CX capability with access to a broad array of experts with a lower overhead cost. For a fixed amount of time in a given month - often just a handful of days - you can access a breadth of CX skills and capabilities from the collective. We can tailor the team composition to meet your CX maturity, needs and budget.
CX Consulting
We offer a full range of CX consulting services to support you wherever you are on your journey - from discovery, to design to delivery.
Whether you need guidance and support for your CX strategy development, experience design execution support for a specific project, or a hands-on partnership throughout an entire transformation we can help.
We will understand your needs and deliver actionable results based on years of experience, appropriate methodologies, and common sense. We'll make sure you understand our work each step of the way. We want to provide you with practical, innovative, and sustainable solutions.
CX Coaching
Coaching can unlock potential, lift engagement, and boost the performance of your CX leaders and teams.
Several of our experienced CX collective coach current and emerging CX leaders and team members to develop their skills as experts and to become more confident, authentic CX leaders.
Customer Journey Mapping Training
Customer journey mapping can provide invaluable insights into how customers interact with all aspects of a business - from their first contact to post-purchase follow up. With the right know-how and resources, you'll be equipped to make customer journey mapping a priority in your organisation.
4000
Our combination of top-tier talent, next-generation technology, a digital-first mindset, continuous learning, and innovation yields our clients:
Up to 70% in labour arbitrage savings
At least a 30% reduction in cost-to-service
We do this so because it gives customers and our clients what they want – a more efficient and optimal customer experience. Helping to achieve this is rewarding for our experts and allows us to shift to more value additive work for our clients such as customer Intelligence, Protection, Attraction, and Conversion. It is here that our experts further deliver up to a 10x return. This distinguishes us significantly from traditional contact centre service providers.
2228
InMoment is a leading customer experience (CX) intelligence company, empowering organizations to create meaningful and lasting connections with their customers. With a focus on delivering exceptional customer experiences, InMoment offers an advanced suite of CX solutions that help businesses understand, analyze, and improve customer interactions at every touchpoint.
InMoment's powerful platform enables businesses to gather valuable customer feedback, gain actionable insights, and make data-driven decisions to enhance their products, services, and overall customer journey. By harnessing the power of data and cutting-edge technology, InMoment empowers businesses to drive customer loyalty, boost satisfaction, and achieve sustainable growth.
Why Choose InMoment:
- Comprehensive CX Solutions: InMoment offers a comprehensive range of CX solutions, including customer feedback management, experience analytics, employee engagement, and more, catering to diverse business needs.
- Advanced Analytics: With powerful analytics capabilities, businesses can extract meaningful insights from customer data, allowing for informed decision-making and targeted improvements.
- Tailored to Industry: InMoment's CX solutions are tailored to specific industries, providing customized approaches to address unique challenges and opportunities.
- Robust Technology: The platform utilizes cutting-edge technology, including AI and machine learning, to enhance the accuracy and efficiency of CX analysis.
- Dedicated Support: InMoment provides dedicated support to clients, offering guidance and expertise in leveraging CX intelligence for business growth.
Level 19
201 Miller Street,
North Sydney, 2060
Karmly is a product of FlexiTime, a New Zealand based software company that makes workforce management solutions.
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