Contact Centre & Customer Service

Curious Thing
Business Name
Curious Thing is a leading provider of voice AI assistants for business. Powered by our proprietary conversational AI technology, our AI assistants are designed to automate inbound calls and outbound customer engagement across any stage of the customer journey. To request a demo, visit curiousthing.io/demo.
Business Description

Curious Thing's Voice AI assistants help businesses boost operational efficiency, grow revenue and enrich the digital customer experience journey without requiring large investments or additional headcount.

Their multilingual voice AI assistants have successfully automated millions of inbound and outbound phone conversations for SMBs and enterprises across a wide range of industries including financial services, healthcare, insurance, eCommerce and more.

Curious Thing is the only Voice AI technology that supports rapid deployment across all use cases - payment support, enquiry handling, appointment setting, lead qualification, and more.

Get in touch at hello@curiousthing.io to learn more.

Website Address
Business Address
320 Pitt Street Sydney, NSW 2000
2000
iCXeed
Business Name
iCXeed is a business process innovator specialising in contact centre services delivery and CX digital journey orchestration. Operating across the Philippines, our experts uniquely go beyond just delivering good customer service, demonstrating a culture of learning, professional development, process improvement, and customer innovation.
Business Description

Our combination of top-tier talent, next-generation technology, a digital-first mindset, continuous learning, and innovation yields our clients:

Up to 70% in labour arbitrage savings
At least a 30% reduction in cost-to-service

We do this so because it gives customers and our clients what they want – a more efficient and optimal customer experience. Helping to achieve this is rewarding for our experts and allows us to shift to more value additive work for our clients such as customer Intelligence, Protection, Attraction, and Conversion. It is here that our experts further deliver up to a 10x return. This distinguishes us significantly from traditional contact centre service providers.

Website Address
Business Phone Number
0438286198
Business Address
Kiora Rd, Miranda, NSW 2228
2228
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Business Name
Qualtrics is a rapidly growing software company that specialises in providing a cloud-native experience management platform. The company was founded in 2002 and we’ve since become a leader in the field of customer and employee engagement.

Qualtrics has a range of tools to help companies collect direct feedback data from surveys and unstructured data from social media, call center calls, and online reviews. The data is then analysed in real-time, giving businesses the ability to identify trends, track performance, and make data-driven decisions.

Businesses in virtually any industry can use our products with 18,750 organisations around the world use Qualtrics’s advanced AI to listen, understand, and take action to close customer and employee experience gaps, manage their brand, develop better products, and conduct market research. Our solutions help businesses gain a deeper understanding of their customers and employees, and to create experiences that drive loyalty and growth.

One of the key advantages of the Qualtrics platform is its flexibility. It can be customised to meet the specific needs of each business, and it can integrate with other software systems to streamline data management and analysis.
Business Description

Qualtrics is a leading CX management platform that provides a wide range of solutions and services to help businesses understand and improve their customers' experiences. We do this with Qualtrics XM for Customer Frontlines, which allows organisations to benefit from the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities. This lets them gain a holistic understanding of customers’ experiences and take actions that drive meaningful impact.

Qualtrics enables brands to listen to ALL their customer feedback from surveys, social media, online reviews, or call center conversations and automatically surfaces the most important insights enabling employees on the frontline to step in in real time and impact a customer journey.

Here are some of the solutions and services we offer in the CX marketplace:

Customer experience management: The Qualtrics Experience Management Platform brings real-time and historic customer experience data together to proactively suggest actions and changes that can help influence purchasing journeys on an individual basis, no matter the stage. We help organisations hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend.

Customer feedback: Qualtrics XM Discover conversational analytics collects, analyses, and empowers brands to act on customer feedback across multiple channels, including email, SMS, web, mobile, and social media. Our industry leading natural language understanding capabilities enable brands to understand and score customer intent, emotions, and effort, allowing businesses to gain deeper insights into their customers' preferences, needs, and opinions. They can use this information to improve their products, services, and customer experience. Data is visualised on easy-to-understand charts with role-based dashboards and brands can automate alerts to the right teams, in the tools they use, so they can take the steps that will improve customer satisfaction, spend, and loyalty.

Customer journey mapping: With Qualtrics customers can map out and analyse the entire customer journey, from the initial touchpoint to the final purchase and beyond. This helps businesses identify pain points and opportunities for improvement, as well as track customer satisfaction and loyalty across different stages in their journey.

Voice of the Customer (VoC) programs: Our VoC programs allow businesses to put their customers at the heart of their most critical decisions with real-time insights into how customers feel at every stage in the journey. From first-time buyers to repeat customers, businesses can understand what matters most to customers so they can take action to maximise profits and drive customer loyalty and satisfaction.

Employee experience management: By improving the employee experience, businesses can also improve the customer experience, as happy and engaged employees are more likely to provide excellent customer service. Qualtrics has tools for collecting employee feedback, analysing data, and improving engagement and retention.

Our workflows seamlessly integrate with the tools and systems organisations use every day, including popular CRM software and chatbots to improve operating efficiency and increase revenue opportunities.

We’re also able to show the connection between CX metrics and business outcomes. This is thanks to mechanisms to help customers understand the ROI of their efforts. Our Business Impact Optimizer allows users to input key cost drivers, information about their existing customers (segments, current satisfaction, average spend, etc.) and then model out the impact of improvements in CX to bottom line metrics.

From a services perspective, Qualtrics performs TCO analyses in pre-sales engagements, and conducts ROI advisory services and workshops post-sales, which help customers ensure they are connecting their program to the right business metrics in order to effectively generate ROI insights.

Qualtrics XM for Customer Frontlines gives organisations complete peace of mind with an enterprise-grade platform that offers best-in-class security, compliance and manageability. With robust management tools, they can control team and department access too, ensuring the right data flows to the right people.

And we’re continuously evolving to drive insights and meaningful actions across our product, services, support and partner interactions to improve CX.

Business Phone Number
0283108031
Business Address
Level 15/1 Denison St, North Sydney NSW 2060
2060
Business Name
Business Description

Calltime is a leading telecommunications company dedicated to providing top-notch communication solutions to businesses of all sizes. With a strong commitment to customer satisfaction and cutting-edge technology, Calltime offers a wide range of services, including VoIP phone systems, cloud communications, business phone plans, and much more. Their team of experts works tirelessly to empower businesses with efficient, reliable, and cost-effective communication solutions, helping them stay connected and competitive in the modern business landscape.

Why Choose Calltime:

  1. Reliable Communication Solutions: Calltime is known for its reliable communication solutions, ensuring uninterrupted and crystal-clear voice services that businesses can count on.
  2. Scalable Options: They offer flexible and scalable communication solutions to adapt to businesses' evolving needs, whether it's a small startup or an established enterprise.
  3. Personalized Customer Support: Calltime takes pride in its exceptional customer support, providing personalized assistance to clients and resolving queries promptly.
  4. Cutting-Edge Technology: With access to the latest telecommunications technology, businesses can harness advanced features and stay ahead in their communication strategies.
  5. Cost-Effective Plans: Call Calltime offers competitive pricing and cost-effective plans, allowing businesses to optimize their communication expenses without compromising on quality.

Website Address