Medallia is a leading customer and employee experience management company that empowers organisations to thrive in the experience economy. With a relentless focus on delivering exceptional experiences, Medallia offers a cutting-edge Experience Cloud platform that enables businesses to capture feedback, analyse data, and take action to drive customer loyalty and employee engagement.
Medallia's Experience Cloud encompasses a wide range of solutions, including Customer Experience Management, Employee Experience Management, and Digital Experience Management. Through the power of AI-driven insights, businesses can understand customer sentiments, identify areas for improvement, and foster lasting relationships with their customers and employees.
Why Choose Medallia:
- Holistic Experience Management: Medallia offers a holistic approach to experience management, enabling businesses to gain a 360-degree view of customer and employee sentiments.
- AI-Powered Insights: The platform leverages advanced AI technology to provide actionable insights from vast amounts of data, helping businesses make informed decisions.
- Real-Time Feedback: Medallia's real-time feedback capabilities empower businesses to respond promptly to customer and employee needs, fostering a culture of responsiveness.
- Seamless Integrations: The Experience Cloud seamlessly integrates with existing business systems, enhancing the value of existing technology investments.
Global Presence: With a global presence, Medallia serves businesses across industries, catering to their unique experience management requirements.
Sydney, NSW 2000, Australia
Qualtrics is a leading CX management platform that provides a wide range of solutions and services to help businesses understand and improve their customers' experiences. We do this with Qualtrics XM for Customer Frontlines, which allows organisations to benefit from the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities. This lets them gain a holistic understanding of customers’ experiences and take actions that drive meaningful impact.
Qualtrics enables brands to listen to ALL their customer feedback from surveys, social media, online reviews, or call center conversations and automatically surfaces the most important insights enabling employees on the frontline to step in in real time and impact a customer journey.
Here are some of the solutions and services we offer in the CX marketplace:
Customer experience management: The Qualtrics Experience Management Platform brings real-time and historic customer experience data together to proactively suggest actions and changes that can help influence purchasing journeys on an individual basis, no matter the stage. We help organisations hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend.
Customer feedback: Qualtrics XM Discover conversational analytics collects, analyses, and empowers brands to act on customer feedback across multiple channels, including email, SMS, web, mobile, and social media. Our industry leading natural language understanding capabilities enable brands to understand and score customer intent, emotions, and effort, allowing businesses to gain deeper insights into their customers' preferences, needs, and opinions. They can use this information to improve their products, services, and customer experience. Data is visualised on easy-to-understand charts with role-based dashboards and brands can automate alerts to the right teams, in the tools they use, so they can take the steps that will improve customer satisfaction, spend, and loyalty.
Customer journey mapping: With Qualtrics customers can map out and analyse the entire customer journey, from the initial touchpoint to the final purchase and beyond. This helps businesses identify pain points and opportunities for improvement, as well as track customer satisfaction and loyalty across different stages in their journey.
Voice of the Customer (VoC) programs: Our VoC programs allow businesses to put their customers at the heart of their most critical decisions with real-time insights into how customers feel at every stage in the journey. From first-time buyers to repeat customers, businesses can understand what matters most to customers so they can take action to maximise profits and drive customer loyalty and satisfaction.
Employee experience management: By improving the employee experience, businesses can also improve the customer experience, as happy and engaged employees are more likely to provide excellent customer service. Qualtrics has tools for collecting employee feedback, analysing data, and improving engagement and retention.
2060
Our combination of top-tier talent, next-generation technology, a digital-first mindset, continuous learning, and innovation yields our clients:
Up to 70% in labour arbitrage savings
At least a 30% reduction in cost-to-service
We do this so because it gives customers and our clients what they want – a more efficient and optimal customer experience. Helping to achieve this is rewarding for our experts and allows us to shift to more value additive work for our clients such as customer Intelligence, Protection, Attraction, and Conversion. It is here that our experts further deliver up to a 10x return. This distinguishes us significantly from traditional contact centre service providers.
2228
InMoment is a leading customer experience (CX) intelligence company, empowering organizations to create meaningful and lasting connections with their customers. With a focus on delivering exceptional customer experiences, InMoment offers an advanced suite of CX solutions that help businesses understand, analyze, and improve customer interactions at every touchpoint.
InMoment's powerful platform enables businesses to gather valuable customer feedback, gain actionable insights, and make data-driven decisions to enhance their products, services, and overall customer journey. By harnessing the power of data and cutting-edge technology, InMoment empowers businesses to drive customer loyalty, boost satisfaction, and achieve sustainable growth.
Why Choose InMoment:
- Comprehensive CX Solutions: InMoment offers a comprehensive range of CX solutions, including customer feedback management, experience analytics, employee engagement, and more, catering to diverse business needs.
- Advanced Analytics: With powerful analytics capabilities, businesses can extract meaningful insights from customer data, allowing for informed decision-making and targeted improvements.
- Tailored to Industry: InMoment's CX solutions are tailored to specific industries, providing customized approaches to address unique challenges and opportunities.
- Robust Technology: The platform utilizes cutting-edge technology, including AI and machine learning, to enhance the accuracy and efficiency of CX analysis.
- Dedicated Support: InMoment provides dedicated support to clients, offering guidance and expertise in leveraging CX intelligence for business growth.
Level 19
201 Miller Street,
North Sydney, 2060
Karmly is a product of FlexiTime, a New Zealand based software company that makes workforce management solutions.
Only Oracle offers a complete and integrated CRM solution that breaks down silos to deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ). Whether deployed modularly to tackle specific business challenges or deployed as a comprehensive solution, Oracle's software approach enables your company to:
- Provide cross-channel, consistent customer experiences using pre-built business processes that span silos
- Integrate CRM with enterprise applications, providing connections throughout the buyer's journey and making operations more efficient
- Leverage industry-specific best practices for competitive advantage and lower TCO