NiCE

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CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Editorial schedule and features list

Latest Posts

The accelerated customer journey – How AI is compressing time March 17, 2026
Trust and security – Why identity is the new currency of CX March 11, 2026
Leading with empathy – A conversation with Annmaree Bell, Chief Customer Officer, Zurich March 5, 2026
Governed agents – Keeping the guardrails on agentic AI March 3, 2026
Your new customers aren’t human and they’re not all the same February 24, 2026
El Jannah dishes Up AI-powered customer service February 20, 2026
It’s time for government to own its insights February 18, 2026
Inside NAB’s enterprise-wide AI strategy February 17, 2026
Beyond the hype – how AI is truly transforming CX in APAC February 11, 2026
Mind the Gap – Why consumer perception is the new battleground for Australian SMBs February 10, 2026

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