Medallia is a leading customer and employee experience management company that empowers organisations to thrive in the experience economy. With a relentless focus on delivering exceptional experiences, Medallia offers a cutting-edge Experience Cloud platform that enables businesses to capture feedback, analyse data, and take action to drive customer loyalty and employee engagement.
Medallia's Experience Cloud encompasses a wide range of solutions, including Customer Experience Management, Employee Experience Management, and Digital Experience Management. Through the power of AI-driven insights, businesses can understand customer sentiments, identify areas for improvement, and foster lasting relationships with their customers and employees.
Why Choose Medallia:
- Holistic Experience Management: Medallia offers a holistic approach to experience management, enabling businesses to gain a 360-degree view of customer and employee sentiments.
- AI-Powered Insights: The platform leverages advanced AI technology to provide actionable insights from vast amounts of data, helping businesses make informed decisions.
- Real-Time Feedback: Medallia's real-time feedback capabilities empower businesses to respond promptly to customer and employee needs, fostering a culture of responsiveness.
- Seamless Integrations: The Experience Cloud seamlessly integrates with existing business systems, enhancing the value of existing technology investments.
Global Presence: With a global presence, Medallia serves businesses across industries, catering to their unique experience management requirements.
Sydney, NSW 2000, Australia
Our combination of top-tier talent, next-generation technology, a digital-first mindset, continuous learning, and innovation yields our clients:
Up to 70% in labour arbitrage savings
At least a 30% reduction in cost-to-service
We do this so because it gives customers and our clients what they want – a more efficient and optimal customer experience. Helping to achieve this is rewarding for our experts and allows us to shift to more value additive work for our clients such as customer Intelligence, Protection, Attraction, and Conversion. It is here that our experts further deliver up to a 10x return. This distinguishes us significantly from traditional contact centre service providers.
2228
Only Oracle offers a complete and integrated CRM solution that breaks down silos to deliver a seamless customer experience across marketing, sales, commerce, service, social, and configure, price, and quote (CPQ). Whether deployed modularly to tackle specific business challenges or deployed as a comprehensive solution, Oracle's software approach enables your company to:
- Provide cross-channel, consistent customer experiences using pre-built business processes that span silos
- Integrate CRM with enterprise applications, providing connections throughout the buyer's journey and making operations more efficient
- Leverage industry-specific best practices for competitive advantage and lower TCO
