Qualtrics is a leading CX management platform that provides a wide range of solutions and services to help businesses understand and improve their customers' experiences. We do this with Qualtrics XM for Customer Frontlines, which allows organisations to benefit from the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities. This lets them gain a holistic understanding of customers’ experiences and take actions that drive meaningful impact.
Qualtrics enables brands to listen to ALL their customer feedback from surveys, social media, online reviews, or call center conversations and automatically surfaces the most important insights enabling employees on the frontline to step in in real time and impact a customer journey.
Here are some of the solutions and services we offer in the CX marketplace:
Customer experience management: The Qualtrics Experience Management Platform brings real-time and historic customer experience data together to proactively suggest actions and changes that can help influence purchasing journeys on an individual basis, no matter the stage. We help organisations hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend.
Customer feedback: Qualtrics XM Discover conversational analytics collects, analyses, and empowers brands to act on customer feedback across multiple channels, including email, SMS, web, mobile, and social media. Our industry leading natural language understanding capabilities enable brands to understand and score customer intent, emotions, and effort, allowing businesses to gain deeper insights into their customers' preferences, needs, and opinions. They can use this information to improve their products, services, and customer experience. Data is visualised on easy-to-understand charts with role-based dashboards and brands can automate alerts to the right teams, in the tools they use, so they can take the steps that will improve customer satisfaction, spend, and loyalty.
Customer journey mapping: With Qualtrics customers can map out and analyse the entire customer journey, from the initial touchpoint to the final purchase and beyond. This helps businesses identify pain points and opportunities for improvement, as well as track customer satisfaction and loyalty across different stages in their journey.
Voice of the Customer (VoC) programs: Our VoC programs allow businesses to put their customers at the heart of their most critical decisions with real-time insights into how customers feel at every stage in the journey. From first-time buyers to repeat customers, businesses can understand what matters most to customers so they can take action to maximise profits and drive customer loyalty and satisfaction.
Employee experience management: By improving the employee experience, businesses can also improve the customer experience, as happy and engaged employees are more likely to provide excellent customer service. Qualtrics has tools for collecting employee feedback, analysing data, and improving engagement and retention.
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Bradsol, an Intelligent Automation Company offers services varying from Process Engineering, Process Re-engineering, and Rapid Innovation to Cognitive Intelligent Automation Services. We serve across industries including Contact Centers with a focus on customer exeprience (both internal and external).
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GoVirtuals has been in the industry for over 5 years now! Our Team is 100% from the Philippines. Our VAs are top-vetted with skills and experiences to help you with your business and day-to-day tasks. We serve clients from different parts of the world, USA, Spain, Canada, Australia, New Zealand UK, and UAE.
GoVirtuals is the only Filipino Virtual Assistant services company nominated for the Best 2021 Virtual Assistant Startup by Welp Magazine’s yearly startup award, a reputable online publication that has an eye on digital technology.
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Using design thinking and business model innovation, with a pinch of transformation and improvement strategies, we will help you discover and understand human insight and design experiences that deliver change and outcomes for your customers and staff.
Putting the human at the heart of every discussion, we will use design thinking mindsets and methods to create a human-centered approach to designing products, services, and experiences.
We help businesses to mature and improve their customer and employee experience with our capabilities.
Fractional CX Team
We help organisations improve their customer experience (CX) by embedding our fractional CX team to provide expert CX insight, strategy, design and delivery.
It's a great way to start or expand your in-house CX capability with access to a broad array of experts with a lower overhead cost. For a fixed amount of time in a given month - often just a handful of days - you can access a breadth of CX skills and capabilities from the collective. We can tailor the team composition to meet your CX maturity, needs and budget.
CX Consulting
We offer a full range of CX consulting services to support you wherever you are on your journey - from discovery, to design to delivery.
Whether you need guidance and support for your CX strategy development, experience design execution support for a specific project, or a hands-on partnership throughout an entire transformation we can help.
We will understand your needs and deliver actionable results based on years of experience, appropriate methodologies, and common sense. We'll make sure you understand our work each step of the way. We want to provide you with practical, innovative, and sustainable solutions.
CX Coaching
Coaching can unlock potential, lift engagement, and boost the performance of your CX leaders and teams.
Several of our experienced CX collective coach current and emerging CX leaders and team members to develop their skills as experts and to become more confident, authentic CX leaders.
Customer Journey Mapping Training
Customer journey mapping can provide invaluable insights into how customers interact with all aspects of a business - from their first contact to post-purchase follow up. With the right know-how and resources, you'll be equipped to make customer journey mapping a priority in your organisation.
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We have developed a measurement tool that unleashes the hidden potential in your business that's proven to work!
The only measurement tool that helps you engage & act on what is important to the business in order to drive customer retention, business performance and profitability – The Market Responsiveness Index (MRI).
What Is The MRI?
Like a medical MRI, the business MRI enables you to look inside your business to identify strengths, weaknesses and opportunities to improve future organizational fitness and profitability.
The MRI is an employee assessment and engagement tool that allows you, as a leader, to benchmark 8 disciplines & gain insights into what needs to be improved.
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