Nice and LiveVox have announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider. NICE’s industry-leading platform CXone, with its advanced digital engagement capabilities, and Enlighten, the industry’s only AI purpose-built for customer experience (CX), combined with LiveVox’s sophisticated and rich proactive outreach portfolio creates the only truly unified platform converging all interactions, voice and digital, attended and unattended, inbound and outbound.
Together, NICE and LiveVox will help organisations accelerate their CX operations into the digital era with smart conversational AI at scale.
Joining forces, NICE and LiveVox will help enterprises around the globe to create proactive, personalised experiences for their end customers, meeting them on their preferred channel using a method that is right for them, mastering CX in the Digital and AI era with:
- an interaction-centric cloud platform,
- convergence of knowledge, data, channels and CX capabilities,
- purpose-built AI that fuses people, technology and processes.