NICE has announced the launch of CXone SmartAssist powered by Amelia, a Conversational AI solution for customer service. This pairing combines NICE CXone’s analytical capabilities, data and knowledge with Amelia’s Conversational AI technology.
Fueled by NICE Enlighten AI and the advanced digital capabilities of CXone, with built-in advanced Conversational AI, CXone SmartAssist facilitates resolutions and learning on customer interactions. The solution assists users in designing their own custom-made intelligent virtual assistants for use cases that can offer suggestions and guidance.