- Voice AI: The future of the contact centre is not automation — it is true conversation
by Mark Atterby
The traditional contact centre is undergoing a profound transformation. Central …
- Better identity management for superior, repeatable CX
by Ash Diffey
Are online sales on the up in your business? If …
- AI needs empathy and strategy, not just ROI
by Michael Gwilliam
Dannielle Pearson, Head of Customer Strategy & Insights at Concentrix, …
- How AI is reshaping the patient experience in Australia?
by Mark Atterby
The future of healthcare in Australia promises a patient journey …