Automation helps customer support teams meet escalating demand
![](https://www.cxfocus.com.au/wp-content/uploads/2020/05/cx-automation-267x167.jpg)
For many customer support teams, volume has skyrocketed over the past few weeks, making it harder to answer questions at scale. And though automation has always been an incredibly useful tool for support teams prior to this year, COVID-19 has made it an almost mandatory solution for teams to get back on top of demand. …