Author: Kristen Pimpini

Kristen Pimpini (KP) is Regional Vice President for Australia & New Zealand at Twilio. In his role, Kristen is responsible for driving revenue growth, market momentum and overall business strategy for the region. Kristen has led technology companies across Australia, New Zealand and APAC. Being customer obsessed, Kristen lives and breathes the importance of strategic client relationships.

A new era of the contact centre as CX takes centre stage

By Kristen Pimpini   Posted in Contact Centre
Posted on

The last two years have handed many customer-facing organisations multiple curveballs in meeting expectations and providing a great customer experience (CX). But the ongoing misdirected outrage at the contact centre for not having expectations met is unwarranted and frankly outrageous. So I’m calling time out on the undeserved bad reputation of the contact centre, and …