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Utilities: Defining a new standard of Customer Experience
October 13, 2021 @ 3:00 pm
New realities, new consumers, new digital conversations.
The needs of today’s customers cannot be fulfilled with yesterday’s platforms! In a rapidly changing world, you need to innovate quickly, anticipate intent and to be as digitally fluent as your customers are.
Please join Optus and NICE at this Virtual Event to hear from Rachel Eade, Senior Customer Delivery Specialist at Ergon Energy Retail, who will share key insights from their journey to create extraordinary customer experience with NICE CXone; the market-leading cloud-based CX platform that has now handled more than 1.5 million customer interactions.
Rachel will share how the platform delivered benefits across the business, including:
- 15% reduction of inter-departmental transfers
- 90% of calls reduced by 30 seconds
- Cost savings in excess of $500,000