If you would like to see an event listed here please email editorial@cxfocus.com.au.
- This event has passed.
CX Day Australia Virtual Event
October 6, 2020 @ 8:00 am - 9:30 am
CXPA Australia will be the first country to commence the celebrations that will take place across 70 countires to honour all CX professionals dedicated to creating great experiences. All ticket sales will be donated to the Salvation Army.
AGENDA
- 8.00am Welcome to Country Conducted by Traditional Owner of the Wurundjeri People
- 8.10am Welcome to CX DAY Australia – Anita Siassios, CCXP & Greg Melia, CEO CXPA
- 8.20am Reflection on 2020 Jeanne Bliss , CCXP Co-Founder of CXPA, Moderator: KIllian McAndrew
- 8.30am Serving a Community in Crisis – Salvos Stores , Edwina Morgan, General Manager CX & Aife O’Loughlin – CX Manager, Salvos Stores. Moderator: Anita Siassios, CCXP
PRIZE DRAW 1 Zora Hoare, CCXP
- 8.50am Leading with Empathy during the COVID19 Crisis – Alex Allwood – Australian Author of Customer Empathy. Moderators: Vanessa Bedelis & Danielle Grehan
PRIZE DRAW 2 Zora Hoare, CCXP
- 9.05am Reframing the Student Experience & Learning during the Pandemic. Amin Foda – Monash University – Director, Marketing Infrastructure, Dean Pearman – Wesley College – Head of Digital Learning & Practice, Kirsty Watts – Academic Dean of Technology & eLearning Kilvington Grammar. Moderator: Ian Stokol, CCXP
GRAND PRIZE Zora Hoare, CCXP
9.30am Close