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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Latest Posts

Nespresso’s AI-Driven Excellence for Customer and Employee Experience – Interview with Heather Lage September 12, 2024
From traditional CX to connected experiences September 10, 2024
The Six Pillars of CX Transformation – Interview with Ledi Lapaj August 27, 2024
Customers demand convenience August 15, 2024
LLMs use online reviews to guide consumers to potential businesses August 7, 2024
The digital age demands a new approach to marketing – Interview with Bronwyn Heys July 29, 2024
Using GenAI to make chatbots smarter and more human July 23, 2024
Why focusing on customer effort is the key to maximising AI and automation in CX July 16, 2024
Qualtrics invests in AI and its ability to transform the future of CX July 12, 2024
Five ways banks can upgrade customer service offerings July 10, 2024

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