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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Latest Posts

Using GenAI to make chatbots smarter and more human July 23, 2024
Why focusing on customer effort is the key to maximising AI and automation in CX July 16, 2024
Qualtrics invests in AI and its ability to transform the future of CX July 12, 2024
Five ways banks can upgrade customer service offerings July 10, 2024
A career dedicated to customer experience – Interview with Rebecca Burns July 2, 2024
Customers don’t think in terms of channels: They want seamless journeys June 27, 2024
Prioritising empathy and human experience in a world built on technology – Interview with David Stone June 17, 2024
Anything but boring – Interview with Natalie Truong June 12, 2024
THE ICONIC is the most loved retail brand in Australia, according to a report from Power Retail June 6, 2024
Stop guessing, start growing – leveraging customer insights for success May 27, 2024

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