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Upcoming Events

CMO ANZ Summit 2025,

February 27, 2025 - February 28, 2025
10th Annual Customer Contact Week Australia and New Zealand

March 4, 2025 - March 6, 2025

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Latest Posts

The role of AI in transforming the employee experience November 27, 2024
The key to a standout CX? Data — and the know-how to use it November 13, 2024
Are you struggling to prove the value of your CX Initiatives? October 1, 2024
Blending physical and digital experiences September 30, 2024
Nespresso’s AI-Driven excellence for customer and employee Experience – Interview with Heather Lage September 12, 2024
From traditional CX to connected experiences September 10, 2024
The Six Pillars of CX Transformation – Interview with Ledi Lapaj August 27, 2024
Customers demand convenience August 15, 2024
LLMs use online reviews to guide consumers to potential businesses August 7, 2024
The digital age demands a new approach to marketing – Interview with Bronwyn Heys July 29, 2024

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