What makes customer experience so difficult? Remember, technology is not a silver bullet.

Name: What makes customer experience so difficult? Remember, technology is not a silver bullet.
Start: 2022-10-27T11:30:00+00:00
End: 2022-10-27T12:30:00+00:00

October 27, 2022 @ 11:30 am - 12:30 pm

(III of IV) “Join the Conversation” series of webinars sponsored by SAP

Delivering a great customer experience is hard. There are so many factors that go into creating a great customer experience including strategy, culture, processes, technology and organisational structure. Making the necessary changes to any of these factors can be a complex challenge on their own. Challenges are compounded by the need to prioritise the allocation of limited resources, time and focus to any of these factors.

Join our panel of industry experts and thought leaders as we discuss:

Understanding your CX ecosystem and how it impacts your vision
Overcoming the challenges and roadblocks to driving change within your organisation
How to weave CX into everything you do
Why collaboration is necessary for great customer experience

Agenda:

1. Introduction 5 minutes

2. Main Presentation, 20 minutes – Rebecca Wilson, CCXP

3. Panel discussion, 40 minutes:

Bonnie Mooney, Head of CX at McMillan Shakespeare
Jane Tyzack, Founding Director – Change Playbook
David Scribner, Global CX Director SAP

4. Q & A, 15 minutes

Sponsored by:

Details

Date:: October 27, 2022
Time:: 11:30 am - 12:30 pm
Event Category:: Leadership Webinar