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Category: Disrupt the Disrupters

Gumtree helping customers succeed in the second-hand economy during COVID

By Mark Atterby   Posted in Customer Experience Disrupt the Disrupters
Posted on April 28, 2021June 9, 2021

Gumtree helps local buyers and sellers to connect and exchange goods and services across Australia. When COVID struck Gumtree had to make drastic changes to its operating model and how …

Four ways alternative data can be used to extract consumer insights

By Efrat Vulfsons   Posted in Customer Experience Disrupt the Disrupters
Posted on November 12, 2020December 14, 2020

Information about market trends are everywhere, but by the time conventional media reports, it is usually out of date. The reason is that the most up-to-date insights on consumer trends …

What makes today’s consumers tick? Behavioural Economics can explain

By Elisa Adams   Posted in Customer Experience Disrupt the Disrupters Marketing & Brand Experience
Posted on October 8, 2020November 17, 2020

A seismic shift in consumer behaviour and emotions is currently occurring.  The events of 2020 will permanently alter people’s beliefs, experiences and feelings. Deeply ingrained consumer behaviours and habits have …

Jeeves.Plus, the ‘Babel fish’ for international customer service

By Mark Atterby   Posted in Customer Experience Disrupt the Disrupters
Posted on January 25, 2020February 17, 2020

In 1978 Douglas Adams wrote about the ‘Babel fish’ in his comic Sci Fi novel The Hitchhiker’s Guide to The Galaxy. By placing the Babel fish in their ear, a …

Making matches in cyber heaven

By Mark Atterby   Posted in Disrupt the Disrupters
Posted on November 15, 2018November 22, 2018

Matchboard is an innovative online platform that connects businesses with the most appropriate suppliers for their needs. Reducing the need to undertake extensive research and evaluation of numerous tenders and …

Australian startup unlocks the value of online volunteering

By Mark Atterby   Posted in Customer Experience Disrupt the Disrupters
Posted on October 25, 2018October 25, 2018

Vollie is an online volunteering platform, allowing not-for-profits and charities to connect with qualified professionals and students for skills based volunteering. Founded in 2016 and launched in 2017, Vollie has …

Have you been verified? New platform disrupting the lending industry

By Mark Atterby   Posted in Disrupt the Disrupters
Posted on March 7, 2018May 1, 2018
Lisa Schutz CEO Verifier

Verifier is an innovative new platform that aims to disrupt the lending and credit industries by offering consumers a simpler, more efficient and secure way to verify their income online. …

How creativity and fun drives the success of Cumulus VFX

By Margot Cairnes   Posted in Disrupt the Disrupters Features
Posted on February 21, 2018February 21, 2018

Cumulus VFX is a successful and fast growing visual effects studio, based in Byron Bay, that produces high quality visual effects for film, television and other visual media. Will Gammon, …

Flow Hive – Doing business for positive purpose

By Margot Cairnes   Posted in Disrupt the Disrupters
Posted on December 7, 2017December 7, 2017
flow hive - business for a purpose

Cedar Anderson, one of Australia’s greatest inventors and business innovators, talks about Flow Hive’s phenomenal success in revolutionising the worldwide beekeeping industry. Fundamental to that success has been Flow Hive’s …

Bridging the old and new economies – Interview with Nick Curtis AM

By Margot Cairnes   Posted in Disrupt the Disrupters
Posted on August 27, 2017August 27, 2017
Nick Curtis

Margot Cairnes interviews entrepreneur and innovator Nick Curtis AM on how to create a vision for a business that inspires and motivates its people. Nick can be described as a …

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CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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