Let’s keep it real! Is your CX strategy on the right path to success?

(I of IV) “Join the Conversation” series of webinars sponsored by SAP

Customer experience success requires a lot more than great intentions. It requires a very concrete vision of what success looks like and a sound strategy to execute. All too often, however, the best-laid plans for CX success fail to deliver. So how do you know if your strategy is on the right path? What is likely to derail or support your objectives? What help and resources will you need to succeed?

• Learn how to tell whether your CX strategy is working or not.
• Learn how to better manage strategy development and execution
• Gain awareness of what’s worked and what hasn’t for others.

1. Introduction 5 minutes
2. Main Presentation, 20 minutes  – Rebecca Wilson CCXP
3. Panel discussion, 40 minutes:
4. Q & A

Our Panelists:

• Zora Hoare CCXP, Director of Customer and Employee Experience WEX Inc
• Scott Hirst, Vice President SAP Customer Experience, AJP
• Rod Netterfield, Director & Co-Founder, Humind

Sponsored by: