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Contact centres sit at the frontline of an organisation, they play a critical role in building trust with customers, whilst improving overall customer relationships. In the customer service industry, millions of dollars are spent every year in contact centres. With increasing demands from customers and technology development, contact centre managers are under high pressure to improve operational efficiency and manage costs to deliver extraordinary customer experience.
The Delivering Customer Centric Contact Centres conference, taking place on 27th – 29th November in Sydney brings together customer service leaders to discuss challenges in achieving operational excellence and delivering optimal customer experience in their contact centres. Attendees will explore strategies to establish customer centric operations, leverage analytics to drive decision making, engage the workforce to maximise productivity and service quality.
How did our attendees benefit at our previous CX events?
Who will attend?
Directors, General Managers, Heads of Department, Senior Managers, Managers, Advisors and other professionals responsible for:
Don’t miss the chance to attend this conference!