Chatbots are getting smarter and smarter!
In the past, humans were preferred over machines because there was a perception that humans were more accurate in their analysis of situations to make informed decisions. Fast-forward to 2018, …
Have you been verified? New platform disrupting the lending industry
Verifier is an innovative new platform that aims to disrupt the lending and credit industries by offering consumers a simpler, more efficient and secure way to verify their income online. …
What does blockchain offer the customer experience?
In terms of managing, sharing and accessing information and data via the Internet, blockchain delivers trust, transparency, as well as greater speed and efficiency. Famous for the rise of cryptocurrencies …
How creativity and fun drives the success of Cumulus VFX
Cumulus VFX is a successful and fast growing visual effects studio, based in Byron Bay, that produces high quality visual effects for film, television and other visual media. Will Gammon, …
Why are Australian business leaders so ill prepared for digital transformation?
The leadership of most Australian business and government organisations lack the competencies to lead their organisations through digital transformation, according to Mark Toomey Executive Chair at Australia’s Digital Leadership Institute. This lack of …
Flow Hive – Doing business for positive purpose
Cedar Anderson, one of Australia’s greatest inventors and business innovators, talks about Flow Hive’s phenomenal success in revolutionising the worldwide beekeeping industry. Fundamental to that success has been Flow Hive’s …
Customer Experience Technology Trends for 2018
Technological innovation and digital disruption are dramatically reshaping the way brands are interacting with customers. Terms such as AI, chatbots, machine learning, AR, VR and a host of others have …
Has ‘Customer Experience’ become meaningless?
The term ‘customer experience’ is now ubiquitous and used in so many different contexts that it means everything yet nothing at the same time. The term has become useless in …
Reshaping the customer experience with Augmented Reality (AR)
The emergence of AR (Augmented reality) promises to revolutionise the customer experience by offering immersive experiences for both consumers and employees. Many do question, however, what is the actual potential …
The challenge of creating a ‘Customer first’ culture
Almost all organisations say that their customers come first. In reality, most business processes and organisational structures are built around the management and operational needs of the organisation. Building a …