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Category: Sales

The ‘value beyond’ – The secret to delivering unexpected value for customers!

By Mark Atterby   Posted in Customer Experience Sales
Posted on February 19, 2024March 4, 2024

Imagine catching an Uber and not only reaching your destination quickly, but also receiving insightful recommendations from your driver for your evening plans. This simple example illustrates the essence of …

Reaping the rewards from your account-based strategy

By Michel Stutz   Posted in Marketing & Brand Experience Sales
Posted on October 2, 2018October 2, 2018
account based strategy

In a previous blog, we discussed the key components to successfully implement an account based strategy. From there, we talked about the connection points between ABM and ABS. In a …

Emerging sales and marketing roles critical to customer success

By Michel Stutz   Posted in Marketing & Brand Experience Sales
Posted on August 20, 2018August 20, 2018

Regardless of the size and structure of your marketing and sales teams, new roles have emerged as key components to connect the two departments. These roles are considered critical to …

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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