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Category: Employee Experience

employee engagementEmployee experience (EX) has become a critical factor for attracting, retaining, and engaging top talent. It encompasses all aspects of an employee’s journey with a company, from the initial recruitment process to their eventual departure.

By prioritising employee experience, organisations can create a workplace where employees feel valued, engaged, and motivated to do their best work. This not only benefits employees but also drives positive business outcomes.

How to Ensure WFH Buoys Customer Experience

By Efrat Vulfsons   Posted in Customer Experience Employee Experience
Posted on August 31, 2021October 7, 2021

A few years back, nobody would have believed that employees will be working from home (WFH) to the extent that 61% of employees will want it to be the norm. …

Is creating a great employee experience a waste of time and money?

By Rebecca Wilson   Posted in Customer Experience Employee Experience
Posted on August 10, 2021September 14, 2021
Customer Experience and Employee Experience

Organisations that understand the link between happy engaged employees and happy engaged customers will exceed in the experience economy. Yet Customer Experience (CX) and Employee Experience (EX) strategies are often …

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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