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Author: Nali Giliana

Nali Giliana, Vice President of Digital Strategy & Market Growth - UserTesting. Nali is a veteran in the Digital Experience and Omnichannel Strategy space with 18+ years of experience. He is focused on driving the UserTesting Digital Experience strategy and growth. Nali has held positions in Digital Marketing and Omnichannel Experience Delivery for both the public and private sectors, including OpenText, Adobe, Prysm, HP, and Choice Hotels International.

What goes into building an outstanding CX Strategy?

By Nali Giliana   Posted in Customer Experience
Posted on September 2, 2022October 18, 2022

Exceptional CX is the foundation of business. This statement holds more merit now than ever due to the COVID-19 crisis. Almost overnight, consumers were pushed to change their daily routines, …

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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