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Author: Michel Stutz

Head of Operations Televerde APAC I Business Transformation I Customer Experience I Innovation

Reaping the rewards from your account-based strategy

By Michel Stutz   Posted in Marketing & Brand Experience Sales
Posted on October 2, 2018October 2, 2018
account based strategy

In a previous blog, we discussed the key components to successfully implement an account based strategy. From there, we talked about the connection points between ABM and ABS. In a …

Emerging sales and marketing roles critical to customer success

By Michel Stutz   Posted in Marketing & Brand Experience Sales
Posted on August 20, 2018August 20, 2018

Regardless of the size and structure of your marketing and sales teams, new roles have emerged as key components to connect the two departments. These roles are considered critical to …

What makes ABM (Account-based Marketing) so compelling?

By Michel Stutz   Posted in Marketing & Brand Experience
Posted on August 6, 2018August 6, 2018
account-based marketing

Account-based marketing (ABM) has been the hottest topic in B2B marketing for the past few years. According to 2017 research from SiriusDecisions, 62% of B2B companies now have an ABM …

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CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Latest Posts

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  • Qualtrics unveils experience agents: Autonomous digital workers, powered by agentic AI May 29, 2025
  • How to transform your company’s contact centre into a blue chip asset May 26, 2025
  • The subscription economy is booming, but so are customer expectations May 22, 2025
  • The silent revolution: Why indirect feedback is a new goldmine May 20, 2025
  • Leveraging AI for customer support triage – Interview with Tom Powers from Catapult May 16, 2025
  • Is digital bullying silently sabotaging your employee experience? May 13, 2025
  • Will RCS outpace SMS as Australia’s top communication tool? May 8, 2025
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