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Author: Jurgen Hekkink

Jurgen Hekkink,Head of Product Marketing, Anywhere365: Jurgen joined Anywhere365 in November 2024 as Head of Product Marketings. He has over 25 years’ experience in the telecoms business, with a specialisation in contact centers and customer experience. In various roles he has been working with customers, partners and global carriers and service providers, including BT, Orange Business, Telefonica, ePDLT and Telus. Before joining Anywhere365 Jurgen had roles as EMEA partner manager for Playvox, product director CCaaS for Enghouse Interactive, solutions marketing manager for the UK carrier KCOM and product management roles for Siemens Communications.   Original from Holland Jurgen has been living in the UK since 2000 with his family. He has a degree in computer engineering and an MBA from the Open University. He loves travelling and speaks English, Dutch and German. 

How Agentic AI is revolutionising contact centres

By Jurgen Hekkink   Posted in Artificial Intelligence - AI Customer Experience
Posted on March 19, 2025April 15, 2025

Today, customer experience (CX) is a crucial differentiator across industries, prompting businesses to continuously seek service improvements.  AI technology is playing a pivotal role in transforming organisations across various sectors, …

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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