Contact centres are the hub of customer interaction for many organisations.They’re evolving rapidly, driven by technology and changing customer expectations. By staying informed about these topics and implementing best practices, organisations can create contact centres that deliver exceptional customer experiences and drive success.
The traditional contact centre is undergoing a profound transformation. Central to this shift…
Earlier in the year Zendesk bought Australian startup Local Measure. Zendesk has used the…
Is reducing overheads and outgoings one of your aims for the upcoming year? For many Australian…
Looking ahead to 2026, it is clear that this will be a transformational year for contact centers. We…
For decades, customer contact centres have served as a frontline of corporate engagement, handling…
Recently founded research and advisory firm, Crayon IQ, has released its inaugural “APAC…
The shift to cloud-based Contact Centre as a Service (CCaaS) aimed to modernise operations. While…
Does your organisation’s contact centre provide swift, seamless service to customers whenever and…
A recent study by Morning Consult, commissioned by Zoom, reveals a strong connection between…