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Unlocking the Future of Customer Connection: Turning AI Investment into Impact and Efficiency in a Cost-Conscious World

As Asia cements its position as a global hub for innovation and economic growth, the region’s customer contact functions are redefining how businesses engage with their customers. According to the 2025 industry report by CX Network, building contact centre capabilities is a top strategic aim for industry leaders this year; specifically: 70% across the region’s ...

CX Retreat 2025

RACV Cape Schanck Resort Trent Jones Dr, Cape Schanck, Victoria, Australia

Following the huge success of the inaugural CX Retreat, we’re excited to announce our two-day and two-night retreat-style networking event for the Victorian CX Community: The CX Retreat, will be returning to the beautiful Mornington Peninsula in 2025. Following in the footsteps of the longstanding and highly respected Customer 360 Symposium in NSW, the CX ...