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Event category: Marketing & Marketing Technology

Marketing Tech Symposium 2026

08-09-26 - 09-09-26

Hunter Valley, NSW

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Editorial schedule and features list

Latest Posts

Digital labour – Are the robots really taking over customer support? January 12, 2026
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Generative AI in customer service: From chatbots to autonomous agents December 16, 2025
IKEA’s quest to become customer obsessed December 14, 2025
Stop taking calls, start driving value – The 2026 contact centre reset December 11, 2025
Why AI Transparency will build brand trust and loyalty in 2026 – Interview with Nicholas Kontopoulos December 10, 2025
Boost profit, not averages – The new metrics defining contact centre success. December 9, 2025
The shopper-bot called – Your curtains don’t match your carpets December 7, 2025
Why digital identity now determines customer loyalty December 4, 2025
The future of CX is proactive and predictive – Interview with Swyftx’s Siân Howatson December 1, 2025

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