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Event category: Customer Experience

08
Oct
08
Oct
-
09
Oct

CX Retreat 2026

08-10-26 - 09-10-26
Cape Schanck,Victoria
Conference
23
Apr
23
Apr

Digital CX Awards 2026

23-04-26 -
Singapore
Awards Dinner or Gala
23
Apr
23
Apr

Digital CX Summit 2026

23-04-26 -
Singapore
Conference
13
Apr
13
Apr

Mini MBA in Customering

13-04-26
-
Class, Training, or Workshop

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • Beyond the hype – how AI is truly transforming CX in APAC February 11, 2026
  • Mind the Gap – Why consumer perception is the new battleground for Australian SMBs February 10, 2026
  • How Cresta AI is killing the customer feedback survey February 3, 2026
  • The conversation explosion in 2026 January 29, 2026
  • The shift to conversational CX – Interview with Sinch’s Angus Mansfied January 19, 2026
  • Bankwest’s ‘Just Enough Bank’ requires a balance of both positioning and customer execution January 16, 2026
  • Winning the 2026 experience race – Moving from ‘AI-first’ to ‘trust-first’ January 14, 2026
  • Why 2026 is the tipping point for Australian banking CX January 13, 2026
  • Digital labour – Are the robots really taking over customer support? January 12, 2026
  • How values-driven support turns AI into loyalty January 6, 2026
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