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By Mark Atterby

Posted on January 20, 2026January 20, 2026

Online

Mark Atterby

Mark Atterby has 18 years media, publishing and content marketing experience.

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CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Editorial schedule and features list

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How values-driven support turns AI into loyalty January 6, 2026
Generative AI in customer service: From chatbots to autonomous agents December 16, 2025
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