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CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • Beyond the hype – how AI is truly transforming CX in APAC February 11, 2026
  • Mind the Gap – Why consumer perception is the new battleground for Australian SMBs February 10, 2026
  • How Cresta AI is killing the customer feedback survey February 3, 2026
  • The conversation explosion in 2026 January 29, 2026
  • The shift to conversational CX – Interview with Sinch’s Angus Mansfied January 19, 2026
  • Bankwest’s ‘Just Enough Bank’ requires a balance of both positioning and customer execution January 16, 2026
  • Winning the 2026 experience race – Moving from ‘AI-first’ to ‘trust-first’ January 14, 2026
  • Why 2026 is the tipping point for Australian banking CX January 13, 2026
  • Digital labour – Are the robots really taking over customer support? January 12, 2026
  • How values-driven support turns AI into loyalty January 6, 2026
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