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CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
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Latest Posts

  • SIGNAL 2025 Sydney: Twilio outlines blueprint to make ‘Every company an AI company’ October 17, 2025
  • Why cutbacks in the contact centre could cost you dear in 2026 October 16, 2025
  • Strategic escape. Actionable solutions. What to expect at the CX Retreat 2025 October 14, 2025
  • Customer Science appoints Chris Borg as Partner Manager October 13, 2025
  • CX leaders outperform financially –  Highlighting the need to connect C-suite vision and front-line execution October 13, 2025
  • The AI journey to intelligent customer service in 2026 and beyond October 10, 2025
  • AI’s CX promise vs. Australian reality – The report every CX leader needs to read October 8, 2025
  • Qualtrics $6.75B deal to buy Press Ganey will reshape CX landscape October 7, 2025
  • The contact centre is dead: Welcome to the Age of Agentic AI October 6, 2025
  • From safety to strategy: How Yarra Valley Water is redefining CX October 3, 2025
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