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Category: CX Awards

For the past seven years, the CX Awards, presented by Ashton Media, have recognised outstanding achievements in customer experience.

These awards recognise and celebrate the remarkable contributions of individuals, teams, and entire organisations dedicated to elevating the customer journey.

The CX Awards are a testament to the growing importance of customer-centricity in today’s business landscape and a powerful motivator for companies striving to deliver exceptional customer experiences.

CXFocus Newsletter is sponsored by:

Alyssa Milton explains Officeworks’ winning click & collect strategy

By Mark Atterby   Posted in CX Awards Executive Profiles
Posted on February 24, 2025March 17, 2025

Last year, Officeworks was recognised with the Best CX Initiative Award at the Ashton Media-produced CX Awards. Driven by data and a focus on customer convenience, Officeworks launched the “I’m …

Only the best CX will do – Interview with Claire Raeburn from Contact Energy

By Mark Atterby   Posted in Customer Experience CX Awards Executive Profiles
Posted on January 21, 2025February 11, 2025

Contact Energy in New Zealand has passed significant milestones on its path to becoming a customer-centric organisation. Their achievement has been acknowledged with their recent wins in 2022 and 2023 …

Understanding the broader experience that customers desire – Interview with Australian CX Leader of the year 2024, Damian Madden

By Mark Atterby   Posted in Customer Experience CX Awards Executive Profiles
Posted on January 19, 2025February 3, 2025

Pernod Ricard Winemakers, a global leader in wines and spirits, underwent a significant shift in its marketing and customer experience (CX) strategy. Instead of focusing their messaging on the product …

Recognising CX Champions: 2025 CX Awards Finalists announced

By Mark Atterby   Posted in Customer Experience CX Awards
Posted on December 18, 2024February 4, 2025

The CX Awards, organised by Ashton Media, have been celebrating and recognising outstanding achievements in customer experience (CX) for the past seven years. Ashton has announced the finalists for the …

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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