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Author: Raghav Sibal

Managing Director, Australia & New Zealand for Manhattan Associates. For more than 25 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and now omni-channel. The hyper-acceleration of sophisticated consumer technology and omni-channel customer behaviour is redefining commerce and the technology required to manage a modern, multichannel supply chain.

Australian retail brands will have a hard time in satisfying customers in 2022

By Raghav Sibal   Posted in Customer Experience Features
Posted on January 31, 2022March 8, 2022

The retail landscape is significantly challenged today. With supply chain issues impacting on stock levels, increasing volumes of returns and increased customer expectations in relation to online deliveries – local …

Make a customer, not a sale – Enhancing CX in 2021

By Raghav Sibal   Posted in Customer Experience Digital Transformation & Technology
Posted on March 30, 2021April 28, 2021

The start of the new decade has been challenging to say the least. The stress, anxiety, and uncertainty of events in 2020 have forced a heavy and transformative hand on …

The top four technologies reshaping the shopping experience

By Raghav Sibal   Posted in Customer Experience Digital Transformation & Technology
Posted on January 21, 2020February 11, 2020

With rising consumer expectations and expanding fulfillment options, the Australian and New Zealand retail markets are undergoing rapid change and becoming increasingly complex. As a result, retailers are finding that …

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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