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Author: Jon Holcombe

Jonathan Holcombe has more than ten years’ experience in supporting enterprises with their digital transformation both in Australia and the UK.  In his role at Switch, a Platinum Sitecore Implementation Partner, Jonathan is a Sitecore Digital Strategist where he is responsible for helping customers to overcome complicated business challenges by developing creative solutions and identifying digital strategies that can affect real change.  Jonathan was previously Head of the Mando Agency business consultancy in London where he also held several roles over eight years including in solutions consulting and information architecture.

Customer experience needs to be everyone’s business

By Jon Holcombe   Posted in Customer Experience
Posted on February 14, 2023March 30, 2023

Australian businesses are starting to get the message when it comes to ‘customer experience’. Delivering consistently outstanding CX calls for ongoing, company-wide commitment and collaboration. Having passed the point of …

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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