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Author: Jacob Higgs

Principal Solution Architect Identity at Versent - During his time at Versent, Jacob has worked on a variety of Identity and Access Management delivery projects including a cross-section of projects within Australia, assisting with the delivery of complex solutions. Jacob has delivered solutions based on the industry’s leading product sets including Ping Identity, CA and Thycotic. These solutions have been provided across a range of Identity and Access disciplines, including Provisioning, Web Service Security, Privileged Access Management, Directory Services, Web Access Control and Federation. Prior to his role at Versent, Jacob was a Digital Security Consultant at Security Fusion.

The importance of creating secure customer journeys

By Jacob Higgs   Posted in Customer Experience
Posted on February 15, 2022March 30, 2022

Many people see identity management as a purely security-oriented function, but its role in engagement and customer satisfaction is equally important. It can also offer a significant competitive advantage for …

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CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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