Skip to content
Sunday, 15th June 2025
  • Receive CXFocus every fortnight
  • Sponsorship
  • Contact Us
  • Home
  • Content Hubs
    • Executive Profiles
    • Customer Experience
    • Customer Insights and Data
    • Employee Experience
    • Artificial Intelligence – AI
    • Contact Centre & Channels
    • Marketing & Brand Experience
    • Digital Transformation & Technology
    • CX Awards
  • CX Events
  • Our Partners
    • CX Network
    • CXPA
      • CCXP Certification
      • CXPA Awards
      • CX Day
      • CCXP Training
        • Customer Centric Culture Certification
        • Customer Experience Excellence Course
  • Vendor & Supplier Gallery – Who’s who in Customer Experience (CX)

Author: Jay Sanderson

Senior Product Marketing Manager, Australia, Progress. Based in Australia, Jay Sanderson is a seasoned digital strategist and practitioner with a passion for helping businesses achieve growth. At Progress, he is responsible for product marketing for the leading digital experience platform, Progress Sitefinity DX. Prior to joining Progress in early 2020, Jay worked for companies such as Sitecore, Bendigo Bank, AT&T, Telstra, and Thomson Reuters.

Setting up successful digital experience strategies for an AI-driven 2024

By Jay Sanderson   Posted in Artificial Intelligence - AI Digital Transformation & Technology
Posted on December 13, 2023January 24, 2024
digital experience strategies

2023 has been a busy year for AI. From the continual release of ChatGPT features, to more companies and marketers now actively pursuing and investing in Generative AI projects and …

5 Digital experience trends for Australian marketers to watch in 2023

By Jay Sanderson   Posted in Digital Transformation & Technology Marketing & Brand Experience
Posted on January 24, 2023February 26, 2023

I have an obsession with the digital experience space, both at a global level as well as what’s happening in my own backyard. One thing that has become absolutely clear …

Advertisers

CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Latest Posts

  • How to tackle contact centre team turnover with AI adoption June 11, 2025
  • Forsta and InMoment merger: A new powerhouse in the VoC marketplace June 5, 2025
  • Inside KFC’s global journey to actionable experience management insights June 3, 2025
  • Qualtrics unveils experience agents: Autonomous digital workers, powered by agentic AI May 29, 2025
  • How to transform your company’s contact centre into a blue chip asset May 26, 2025
  • The subscription economy is booming, but so are customer expectations May 22, 2025
  • The silent revolution: Why indirect feedback is a new goldmine May 20, 2025
  • Leveraging AI for customer support triage – Interview with Tom Powers from Catapult May 16, 2025
  • Is digital bullying silently sabotaging your employee experience? May 13, 2025
  • Will RCS outpace SMS as Australia’s top communication tool? May 8, 2025
Theme by WPFig