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Author: Jason du Preez

Senior Vice President and General Manager APAC at SugarCRM

Why CX and employee experience (EX) need human empathy

By Jason du Preez   Posted in Customer Experience Employee Experience
Posted on March 16, 2022June 7, 2022

Perhaps one of the biggest lessons learned through the pandemic is the immense value of human contact and the importance of empathy. When people feel connected to others and understood, …

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CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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