Dave Flanagan, Head of CX. Dave is a recognised leader in digital transformation and customer experience (CX), with over 17 years of experience delivering innovation and growth for Australian organisations. As Head of Digital CX and Automation at Nexon Asia Pacific, Dave is responsible for shaping and executing forward-thinking strategies that align cutting-edge technologies with business goals—enhancing customer engagement, operational efficiency, and overall performance. His expertise spans automation, conversational AI, and digital-first engagement, and his work has contributed to multiple award-winning CX initiatives.