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Author: Ayelet Mendel-Girin

Australia Customer & Partner Experience Manager at Microsoft. Using CX/UX Research & Innovation to delight People around the world

From despair to prosperity: Reimagining the future of Australia’s auto Industry

By Ayelet Mendel-Girin   Posted in Customer Experience Digital Transformation & Technology Features
Posted on April 21, 2021June 2, 2021

The COVID-19 pandemic has fundamentally changed the world. While many of the changes posed by this global crisis have never been seen before – others were predictable and perhaps, expected. …

3 Experience design principles that helped koala bushfire charity raise over $2 million

By Ayelet Mendel-Girin   Posted in Digital Transformation & Technology Features
Posted on February 6, 2020March 4, 2020

Port Macquarie Koala Hospital started its donation page after 350 koalas perished in the devastating bush fires in Australia. Initially, the hospital hoped to raise $25,000 to be spent on …

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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