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Author: Andrew Winlaw

Andrew Winlaw is Vice President and General Manager – Australia and New Zealand at Amelia, the enterprise leader in trusted artificial intelligence.  He has more than 20 years’ experience in the IT industry during which time Andrew was ANZ National Sales Director at CSC and also worked for IBM Global Services for more than ten years in several roles, including as National Sales Manager and Client Solutions Executive.  He also previously worked at IAG in business analyst and sales consultant positions.

The benefits Conversational AI can bring to Australian insurance contact centres

By Andrew Winlaw   Posted in Artificial Intelligence - AI Contact Centre & Channels
Posted on July 11, 2023August 19, 2023

The beating heart of every insurance company on the planet is indisputably its contact centre. That’s where hard-working agents handle enquiries, renew policies, process claims and collectively determine how the …

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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