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Author: Andi Mastrosavas

Andi is an experienced leader and ethical technologist, specialised in product management practices, transforming organisations, and scaling high performance teams. At Pladia, Andi combines strategic foresight with operational agility, to deliver value to customers and market-leading products. Agnostic to industry, spanning media and entertainment, telecommunications, agriculture, retail and e-commerce, consumer electronics, and culture and tourism. She spent 10 years in California at various startups, scale-ups, and inside of Fortune 1s’ corporate innovation arm.

Blending physical and digital experiences

By Andi Mastrosavas   Posted in Customer Experience
Posted on September 30, 2024December 12, 2024

For organisations catering to the general public with on-site experiences in cultural institutions, shopping precincts, and other tourist attractions, integrating the physical and digital is becoming essential as customer needs …

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CX Focus Magazine

CX Focus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

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